Q: How is payment handled?
A. Full payment is due on or prior to initial service visit. For vacation visits or overnight visits, a minimum 50% payment is due at the time of your (initial) consultation or reservation (for current clients), in order to hold your reservation. The remaining 50% is due 7 days prior to the first day of the service. If reservation is made within 7 days of vacation or overnight visits, 100% payment is due. For daily dog walks or cat sitting, 100% payment is due at the time of the reservation.

Q: What is your cancellation policy?
A: For vacation visits and overnight visits, we have a 2-day cancellation policy: If you need to cancel, please call or email us at least 2 days before your departure, in order to get a full refund. Cancellations less than 2 days before your departure may be subject to a 50% cancellation fee. Cancellations made the day before your departure may be subject to a 100% cancellation fee unless we are able to fill the spot that you had previously booked with your sitter. For daily visits, we also have a 48-hour cancellation policy: If you need to cancel, please call or email us at least 48 hours before initial visit, in order to get a full refund. Cancellations less than 48 hours before initial visit may be subject to a 50% cancellation fee unless we are able to fill the spot that you had previously booked with your sitter.

Q: Do you charge a holiday fee?
A: Yes we do. Call Me Pet Sitter observes the following holidays: New Year's Eve, New Year's Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, and Christmas Day. Standard (Daily) Visit: $5 additional fee; Overnights: $10 additional fee; there is also a 50% NON-REFUNDABLE payment due, at the time of reservation, for the following holidays: New Year’s Day, Thanksgiving, and Christmas.

Q: What information do I need to provide at the initial consultation?
A: Prior to the consultation, we ask that you fill out the service request form. We will then have all the information we need when we arrive, allowing us to spend the consultation time getting to know you and your pets – the most important aspect!

Q: When should I give a key to my sitter?
A: Most clients give their sitter two keys during the initial consultation. If this is not possible, we will be glad to pick them up for an additional charge of $6. We will be happy to retain your keys on file for future trips. Just give us a call and you'll be ready to go. We ask for two keys so the sitter can have one and we can keep one in a locked box on file in the office for emergencies. Keys have no information that identifies you by name or street address.

Q. What if I need your services at the last minute?
A. Once we have had an initial consultation and have your keys, we will always do our best to accommodate your needs. It is much easier to honor last minute and emergency services when we have your keys on file.

Q: Can you let me know how my pet is doing while I'm away?
A. Yes, we would be glad to give you nightly email or voice mail updates, if you desire. Of course, you are welcome to call us at any time as well! In the event that we are not immediately available, please leave a message, and we will promptly return your call. In addition, we will write progress reports of our daily visit for you to read upon your return.

Q. What happens if my pet becomes ill or injured?
A. Your pet's well-being and safety are the most important service concerns we have!　 In the event of an emergency, we will take your pet to the vet of your choice or the nearest one available, at our discretion. We will contact you (or your emergency contact, if you are not available) and stay with your pet until the appropriate action is taken. We will also discuss this plan, or whatever alternate plan is most appropriate for your pet, at our consultation. There are additional fees for emergency veterinary visits.

Q. What happens if my senior or other pet dies while I’m away?
A. At your consultation, we will discuss your concerns and possible options. If your pet should die when you’re away, you may want to be contacted or may not want to be contacted, depending upon the particular circumstances. Everyone is different in these matters, and we respect your choices. We will assist you in anticipating some of the details of such a situation and, if you wish, coordinating with your veterinarian palliative/comfort care, as well as cremation or other options.

Q: Are there pet care assignments you will not take?
A. Each assignment is considered individually, and we make every effort to meet most pets’ needs. However, we will not take assignments that involve walking aggressive/anti-social dogs; all pets must be spayed/neutered and up-to-date on vaccinations prior to initial visit; we carefully screen pets that have any history of biting; we are not equipped to care for pets with any contagious disease (within the last 60 days) or seriously ill pets that require 24 hour care; although Call Me Pet Sitter has flexible and very generous standard-of-care policies, we retain the right to refuse care in situations we deem unsafe or unhealthy.

Q: What areas do you cover?
A. Currently, we cover ROCKWALL County, Rowlett, Mesquite, Garland, Richardson, Wylie, Sachse and East Dallas. We can accommodate areas outside our service area – however, the services offered may be limited to overnights, and a modest travel service charge may apply.

 Q: What are your hours?
A. Our service hours are 7 a.m. – 7 p.m., 7 days a week. We will ask you for a preferred time/range and most times we will be there as scheduled. However, except for pets requiring medication, we cannot guarantee to be at your home at a specific time: There may be some slight variation in arrival time, up to 30 minutes either way, depending upon our daily schedules, traffic or unpredictable circumstances. Indoor dogs and pets on medication get top priority.

*There is a $5 additional charge per visit to guarantee a visit before 7 a.m. or after 7 p.m.

Q: Do you provide references?
A. We have many excellent, local references, which we can share with you upon request.